What people say about us

Here is a place where people we have worked with can leave some feedback for others and we can let you know about direct feedback we have received. This is a new facility so we have posted some past comments that we have received by email, letters and cards. Your comments have to be approved but this is just to stop any spam. We promise to publish any honest feedback we get.

You can add your comments at the bottom of the page

OR  “we are now using the widely recognised Tripadvisor to collect our feedback whenever possible”

see our trip advisor page

45 responses to “What people say about us”

  1. Mary Ann Trail says :

    Just wanted to drop you a note to say how much we appreciated your efforts on our behalf. I have hired guides before, but you folks went above and beyond helping us get wood, dinner, the gps and taking into consideration my flat landerness. Jack and Sonia want Dave to know the trout was delicious as were the fish cakes. I think the final example of success was Jack’s comment as we stood waiting for our bags at Newark airport that ‘maybe we could go back next year.” I know we might not have ‘looked’ like we appreciated seeing Malham Tarn and the Scar but I know we all actually like the challenge and that we actually succeeded (in varying degrees). Thursday’s walk was the highlight tho. It was just lovely and you arranged the weather perfectly. 🙂 Thank you again.
    Mary Ann

  2. Ann Jones says :

    Just back from a fantastic 3 days walking the Yorkshire 3 Peaks in a civilised 3 days rather than a mad 12hr scramble. Thank you so much for everything we had a thoroughly enjoyable weekend. Great walking all planned for us by yourselves – we only asked for the three peaks but boy did you show us so much more of your beautiful area not to mention the jokes and stories
    A great trip thank you

    • Yorkshire Dales Guides says :

      Dave really enjoyed walking with you and sharing his passion for the area with the a few tales thrown in. Don’t forget to keep a look out for a Ring Ouzel as they are something special. Hope we meet up again sometime. Happy Walking.

  3. Damian says :

    I took my family (brothers, sisters, nephews and nieces) to the Dales last year for a family holiday with a difference. I came across YDG and booked a challenge event for us all. The ages were varied, from 6 to 39 and YDG were able to accommodate us all.

    The first part of the day was spent in the barn, problem solving and other team building activities, followed by some gorge walking whilst carrying a log and trying to navigate the route without letting go of the log or the log touching any obstacles.

    The whole experience was exhilarating, every single person from 6 to 39 said it was the best day they have had for a long time, the children all want to do this again this year (which is a bit disappointing for me as I had booked my family to go to Spain).

    Dave and Pam are excellent instructors who manage to engage the children and push them to realize their full potential, I can’t speak higher of them, will definitely use them again, worth every single penny, not just for organisations but for families too.

    Thank you so much Dave for a fantastic experience

  4. George Dittmar says :

    After visiting the Dales several times with my family when children were young I returned on my own to revist this special place and know it more intimately. I had the good fortune to spend several days with Dave and Pam and count it as perhaps the most enriching trip of my life. Thank you Dave and Pam. And the lovely, ethereal Dales. George Dittmar Camp Salubrity New Jersey

  5. Diane, Maidstone, Kent. says :

    After hearing another tour guide talking to his party, we knew we were in the best hands, as Dave has the experience to go where not all instructors are qualified to.
    We listened carefully to instruction for our safety, though this sure didn’t compromise the best adventure through the cave system, with banter, laughs & surprises along the way.
    Thanks Dave for a great time had by all – you made our week! Thanks Pam too for your warm welcome. Kind regards, Diane, +5
    Do I get mates-rates now?

  6. Gemma Flint says :

    I just wanted to say a huge thank you on behalf of everyone in the group, we thoroughly enjoyed the day and could not have done it without the support of everyone involved. There is no way on this planet that we could have completed the challenge without your expert guidance and as a result, we will have raised well over £1500 for charity and have some great team bonding memories to cherish! People keep asking me…what’s next?!

  7. Mick and Jill Winder says :

    Hi Dave,
    Just to let you know Jill and I had a great time doing basic SRT at the barn. The instruction, patience and humour was much apreciated. We have a way to go before we would be safe to do some of the skills you you showed us……it’s not put us off.

  8. Yorkshire Dales Guides says :

    Extracts for a letter from Andrew Colville – Senior Events Manager DEBRA http://www.debra.org.uk. We would like to thank you for your exceptional service provided during our Three Peaks Challenge. A massive thank you for your general help on the peaks and for being there to support the walkers in difficulty towards the end and enabling people to complete the challenge. It was also reassuring for those of us marshalling on the day that we were backed up by such a professional team.

  9. Carl Bevan says :

    Just a quick thank you after another great trip taking some more first timers caving with me. I have used YDG on numerous occasions and every time is special and memorable. If i could I would go caving everyday! Thanks again DAVE and I look forward to getting back to where I belong in the next few months!

  10. Jamie Coulson says :

    I’ve just returned from an amazing stag party caving trip organised by Yorkshire Dales Guides. There is no better way to break the ice among a group of blokes than by getting them to wriggle through worm holes. Dave was absolutely brilliant and exactly what you need in an instructor – offering the right mix of encouragement and mickey taking. It provided a great start to the weekend and plenty of “drinking fines” for those who showed cowardice in the face of a tight squeeze. Everyone really enjoyed it (despite some rumblings of descension in the previous weeks) and many were saying they’d do it again. Many thanks.

  11. Lloyd says :

    Hi Pam. Just wanted to say a BIG thank you for the learning weekend I have just been on with YDG. Both days were very enjoyable and very very informative!!! Even though the weather on Sunday was a little wet!
    I am sure if I had spent a week on the hills, map reading and GPS using, I would have still been learning, but thoroughly enjoyed it.
    I feel a LOT more confident of navigating on my own now and am looking forward to putting your teaching into practice.
    Best value for money I have received for a very long time and feel like I want to come back and do more learning, as soon as time allows..Once again, thanks.

  12. Derek and Angela Marshall says :

    We so enjoyed the NNAS silver navigation course which we did last weekend. Our confidence level on the hill has increased greatly along with our compass and map skills. Our thanks to Pam for her patient and friendly approach. Highly recommended.

  13. Jo says :

    Completed the NNAS silver training this weekend (success!). Arrived not sure what to expect and with a rather unfavourable impression of my own navigation skills. I was the only student this week so one-to-one training. After the course felt a lot more confident and with a good knowledge of using map and compass. Look forward to using my new skills to broaden my repertoire of routes.
    Thanks Pam
    (and of course, not forgetting Smudge the Collie)

  14. James B says :

    I bought a group of young people aged 10-14 for two half days of caving. I was impressed with Dave and Kevin from the off, but even more so once we got underground. The equipment we were provided with was top notch and they had chosen caves which were pitched at the right level for the group that I had got. Their knowledge of the systems we were using was outstandingly good and I felt in ‘safe hands’ throughout the experience. Both Dave and Kevin had high expectations of the young people’s behaviour however used humour to liven up the sessions , which were thoroughly enjoyed by the youngsters. I have used other local cave leaders in Yorkshire in the past, but cannot recommend high enough Yorkshire Dales Guides and will not hesitate to use them again next time we are in the area.

  15. Tim says :

    We found the NNAS Navigation course was just the right level of challenging and informative, backed up by friendly but authoritative presentation. We were entertained by acheivable exercises and stories attached to local features.We felt very pleased with ourselves at achieving the silver award and I’m certainly proud of my certificate.
    We have been able to put our new skills into practice on an outing to Helvellyn, via Stridding Edge, when we climbed through mist and emerged on the summit in sunshine with nearby peaks poking through white fluffy clouds. The day ended well as all the party was safely navigated back to the car!
    So, thanks again for a very enjoyable week end that will stand us in good stead over many adventures to come.

  16. Simon Bourne says :

    Hi……. Big thank you to Dave and Pam for a very enjoyable guided walk around Malham. We had a group of 14 managers all of very different abilities. We came to the Dales to enjoy the scenery and to get our Managers together. Dave and Pam split our group into two groups (one group slightly more able than the other!). We did the same walk in different directions and had some interesting pre-planned activities to do along the way. It was a great way to get our groups talking during the walk and provided a competitive element between the two groups. Some of our group its fair to say were not looking forward to the experience but by the end of the walk, only had positive comments. Proved to be great value for money and really helped towards getting our group engaged for our afternoon meeting.
    Hope we get to do it again soon
    Thanks and Regards
    Simon

  17. peter hill says :

    Pam
    Big thanks to you, Dave and Kevin for last Saturdays caving day even the snow added to the day.
    Kevin once a gain was a star, great fun, informative and as ever a true professional.
    We are looking at coming up again in September.

  18. ian edgat ( michelle audette booked ) says :

    at quite short notice we booked ‘ 1-2 adults and 2-4 children ‘ with these guys. Dave came back straight away with a reply and so on NYE in the end 2 adults and 3 children ( great flexibility ) went down Long Churn / Alum Pot and had a great time in very wet conditions
    Dave was fun for the kids but clearly in control and the way he let them lead was very empowering for them and fun ( even tho my son’s leading was rated sh*te by his peers ). A great 2 1/2 hrs, thanks again, ian

  19. Mel says :

    Hi Pam, I would like to take the opportunity to thank both you and Sean for such an excellent team building event you ran for us on Wednesday 23rd November. The feedback from all participants has been extremely positive. Everyone enjoyed themselves and it has really boosted team morale, so a big thank you for such a well organised event.

  20. Rebecca says :

    Many thanks for a fab weekend, I learnt loads and feel confident finding my way round using map and compass. Have to say the weather was awful but at least I know what weather conditions I can cope with. It was lovely meeting you and really enjoyed your teaching style as it made me feel comfortable in asking questions etc. All in all it was great and I would recommend it to anyone…

  21. Ray Clarke says :

    Attended the Navigation course-Silver level-over weekend 26/27 Nov. Horrendous weather meant real time learning. Pam is an excellent tutor with many years experience, both as a trainer and of living and working in the area. Timed walks; looking for the most miniscule caves; locating barns that appeared on the map as mere dots; these and so much more Pam took us through. Personal thanks to the other attendees, we shared our strengths and supported each other through the discovery of weaknesses. Ray

  22. Claire says :

    Just finished the weekend navigation course with Pam at the helm. Warm welcome, relaxed atmosphere and positive teaching style meant that we all came through some inclement weather conditions cheerful and more capable and confident. Route planning was varied and individual exercises covered a number of areas with some unexpected results i.e. what the map says and how the ground looks with the truth lying somewhere in between! I picked up some really powerful learning points whilst having fantastic fun. Strongly recommend this course and Yorkshire Dales Guides, worth every minute!

  23. Chris Smith says :

    We were organising a big family get-together in the Dales and I thought it would be fun for us all to do some caving, so I did lots of research and found Dave Gallivan seemed to be a main cave rescue expert for the area so I chose him – and I am very pleased I did!

    We all enjoyed our visit to Alum Pot hugely, and the unanimous verdict is it was definitely the highlight of our entire week. And for some of us it was one of the most exciting experiences of our lives to date.

    Dave and the other guide we had, Hodge, were very professional and clearly knew their craft, which reassured us all and allowed us to concentrate on having fun rather than getting flustered.

    Thank you, Dave, Hodge and Pam for giving us such a great experience. It was a great pleasure to meet you all.

    I will have no hesitation in recommending you to others who plan to visit the area.

  24. Garry & family says :

    I just wanted to say thank you. The pot-holing experience we had with Dave was truly memorable, the children had a fantastic time and it was the highlight of our holiday. The service we received has been excellent, from the emails, advice and directions you gave us, to Dave’s tour which was superb. When we visit the area again we will be returning for another adventure and we have had no hesitation in recommending you to family and friends.

  25. Geoff Mills says :

    Our group, Backabush Xplorers http://www.backabush.com had a fantastic time rock climbing and caving with Yorkshire Dales Guides. The instructors were superb and everyone really enjoyed themselves. People couldn’t stop raving about how much they enjoyed the caving in particular. They all got thoroughly soaked but loved every minute of the adventure!

  26. Nicky Hague says :

    Thank you for a wonderful caving session today. It’s not every day that two ladies of a certain age decide to descend into the bowels of the earth, but it was thoroughly enjoyable every minute that we were underground. Kevin was a wonderful leader/guide/teacher/ support and we felt that we were in extremely safe hands, but extended to our full abilities.
    Leading up to our caving trip, your support by ‘phone and email was also very comprehensive and reassuring so, many thanks to Pam.
    From start to finish (including a doggo welcome from a little black dog) it was a great experience!

  27. Yorkshire Dales Guides says :

    Just a big thank you for the time you spent with me last Saturday. Your time and effort were greatly appreciated. GPS Day

  28. Yorkshire Dales Guides says :

    Thanks for yesterday it did everything we wanted it to with this group. It built upon the work we have been doing with them. Your way of working was excellent a BIG thanks to you both. The comments from the young people on the way home were all positive. Youth Group Caving

  29. Yorkshire Dales Guides says :

    I just wanted to thank you for our day with you. The students really enjoyed it and our staff thought it was a very positive day well organised and run by your staff. Many thanks and we will certainly return at some point. School Group Challenge Day

  30. Yorkshire Dales Guides says :

    Just a quick note to say thanks again for a great day climbing. The instructor was very patient, and we had quite a wide ability range for him to cope with. Hopefully we’ll do this again sometime.

  31. Yorkshire Dales Guides says :

    A well deserved thank you for a very enjoyable weekend of learning new navigational skills. The benefits of your knowledge and hands-on teaching methods were very much appreciated NNAS Navigation Course

  32. Yorkshire Dales Guides says :

    We have received the photos this morning and had a good giggle remembering Monday when you took us down Long Churn Caves. We had a great morning with you, so thank you very much. They have all said that they would like to do it again. In the meantime, I suspect the trip will come up in family chats quite often.

  33. Yorkshire Dales Guides says :

    Few experiences have been as adventurous and unforgettable as the caving trip in Yorkshire. I felt lucky to have a skilled guide who was extremely familiar with the cave. The trip was marvellous and I recommend it to anyone who seeks adventure while learning about the natural world

  34. Yorkshire Dales Guides says :

    Just thought we would drop you a line to say that we thoroughly enjoyed the ‘caving’ experience. It was a marvellous adventure for us townies. You were absolutely brilliant!

  35. Yorkshire Dales Guides says :

    I wanted to drop you a note to say thank you again for the afternoon, it was brilliant and everyone thoroughly enjoyed it. I’m going to put your details on our internal website to advertise a great team building activity. Team Building Session

  36. Yorkshire Dales Guides says :

    Many thanks to you all for your help – we all had a great time and it couldn’t have happened without you. This was a really big, groundbreaking weekend for us – the first time we have all gone away overnight as a group, the first experience underground for everyone, and the first chance to climb under the open sky for most of the team. Your whole approach was very supportive, professional and caring. It’s very unusual to find top level cavers and climbers who also have the patience to help guide absolute beginners – but you seem to have exactly the right ethos. High Five! Youth Group with Special Needs

  37. Yorkshire Dales Guides says :

    As we are now home I wanted to say thank you so much for a really enjoyable and useful day. We practised our navigation skills with increasing success for the rest of the week and intend to keep up the practice as much as possible. Basic Navigation Skills Day

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